PRIVACY POLICY
At Level Up Physical Therapy, your privacy and trust are important to us. This policy explains how we use and protect your information when you engage with our services, including communications via SMS, email, and other digital channels. By providing your contact details, you consent to the practices described below.
SMS & Email Communications
We use SMS text messages and emails to keep you informed and supported throughout your care. These communications may include appointment confirmations, reminders, important updates, wellness resources, and occasional information about services we offer.
Message Frequency: You may receive multiple messages per month depending on your appointments or program participation.
Carrier Fees: Standard message and data rates may apply according to your mobile carrier.
Opt-Out: You may unsubscribe from SMS at any time by replying STOP to any message. For additional support, reply HELP or contact our office directly.
Email Unsubscribe: Emails include an unsubscribe link at the bottom of each message. You may opt out at any time.
Consent: Your decision to provide your phone number or email is voluntary. You may still receive care without consenting to SMS or marketing emails.
Information We Collect
To provide safe and effective care, we may collect:
Contact details (name, phone number, email address)
Appointment history and scheduling preferences
Information submitted via website forms
Notes or details you choose to share about your health goals
We limit the collection of information to what is necessary to deliver quality care and communications.
How We Use Your Information
Your information may be used to:
Confirm and manage your appointments
Send reminders to help you stay on track with your care plan
Share resources and educational content that may support your health
Notify you of clinic updates, schedule changes, or special offers (if opted in)
Improve our services and patient experience
We do not sell or rent your information to third parties.
Data Privacy & Security
Level Up Physical Therapy takes the protection of your personal data seriously. We use secure systems to store and manage your information in compliance with healthcare and data protection standards. Access to your data is restricted to authorized staff members only.
Your Rights
You have the right to:
Access and review the personal information we hold about you
Request updates or corrections to your information
Opt out of SMS, email, or marketing communications at any time
Ask questions about how your information is stored and used